Customer Service

The 1stCertified Difference

1stCertified Collision Centers is fully committed to making your collision repair experience as stress free as possible.

Professional, Knowledgeable and Caring Associates 

Whether you visit a 1stCertified location by appointment or by simply dropping by, you will be greeted by a friendly and knowledgeable associate that will answer any questions you may have and initiate the collision repair process should you choose to do so.

Comfortable, Customer-Friendly Service Areas

While we do not expect your visit to be lengthy, 1stCertified provides well appointed, comfortable customer service areas offering TV, WiFi and beverages.

Minimizing Delays and Expediting Quality Repairs

1stCertified’s reputation for integrity, repair quality and customer satisfaction has enabled us to establish professional working relationships with virtually all auto insurers. This allows us to expedite your vehicle’s collision repair without the delays typically associated with insurer-collision repairer inspections and negotiations.

Valet Service

We offer complimentary pick-up and delivery service for those customers in need of transportation support.


100% Lifetime Guarantee

We provide a Written National Lifetime Warranty on 1stCertified workmanship.

Towing and Rental Car Support 

1stCertified can aid you in making the Towing or Rental arrangements you require – just let us know your needs and we’ll assist you in securing a qualified Tow or Car Rental Service.

Status Updates Through-Out the Repair Process

Our associates will tailor the frequency and method of updating you on your vehicle’s repair status based on your requirements – you choose phone, text or e-mail, whichever works best for you.

Financing Options

1stCertified realizes that many car-owners are not in a position to make full payment for the cost of repairs or their deductible obligation. Therefore, we offer financing options to those in need of support.

Customer Reviews

All 1stCertified customers will have the opportunity to post an uncensored review of our service and repair quality. And you can see what our customers are saying about us at or

First in Service First in Quality